Support Contacts
Customer Support
E-mail: SUPPORT@LOG-NET.COM
US Phone: +1 732-758-6800
Hong Kong Phone: + 852 3583-2755
Types of support issues:
- Reporting application issues
- Requesting project work
- Submitting support material for project work
- Requesting training
- Requesting trading partner set-up
Network Services
E-mail: NETADMIN@LOG-NET.COM
Phone: 732-758-6800
Types of support issues:
- Unable to access primary login
- File posting errors
- Encryption set-up problems
- Trading partner set-up problems
- EDI set-up problems
Electronic Interface (EDI) Compliance Support
E-mail: SUPPORT@LOG-NET.COM
Phone: 732-758-6800
Types of support issues:
- Clarification of interface specifications
- Clarification of interface requirements
- Resolution of transmission issues/errors