Customer Support

E-mail: SUPPORT@LOG-NET.COM

US Phone: +1 732-758-6800

Hong Kong Phone: + 852 3583-2755

Types of support issues:

• Reporting application issues
• Requesting project work
• Submitting support material for project work
• Requesting training
• Requesting trading partner set-up

Network Services

E-mail: NETADMIN@LOG-NET.COM

Phone: 732-758-6800

Types of support issues:

• Unable to access primary login
• File posting errors
• Encryption set-up problems
• Trading partner set-up problems
• EDI set-up problems

Electronic Interface (EDI) Compliance Support

E-mail: SUPPORT@LOG-NET.COM

Phone: 732-758-6800

Types of support issues:

• Clarification of interface specifications
• Clarification of interface requirements
• Resolution of transmission issues/errors